The team at BP Orsett were commended in their efforts to go the extra mile for customers.

They were awarded the “highly commended” accolade at this year’s Retail Industry Awards.

Always ready to help the are committed to the 22,500 customers they serve every week. The team know the hot drink orders of many regular customers, ensuring their favourite beverage is ready and waiting for them when they arrive at the forecourt.

One team member even does a weekly shop for an elderly customer, keeping it in the fridge until they collect it.

They have also raised more than £2,000 so far this year for local charities.

Kids Inspire is a charity based in Chelmsford, which the team has raised money for through raffles and customer donations.

bp’s charity donation matching programme means that bp will match the donation raised by the team for a good cause, doubling the contribution to the charity.

The team’s charity efforts are also made in partnership with regular customers. Clare and her team recently raised £400 on behalf of a customer running the London marathon, through donations from customers. One staff member even cut off her hair to raise money to support those with cystic fibrosis.