The 2024 GP Patient Survey has revealed where patients are most satisfied across south Essex.

Once again, patients have had their say on the service they are provided by their GPs in the annual assessment carried out by the NHS.

The survey data is collated by asking patients their views on their experiences after questionnaires were sent out to patients at surgeries across the country.

The England-wide survey provides practice level assessment of patient experiences at their doctors.

It asks residents questions on a range of topics including making appointments, access to online services and out-of-hours services.

Made with Flourish

Best and worst rated GP surgeries in Southend borough

In mid and south Essex, 51,451 questionnaires were sent out, and 16,041 were returned completed. This represents a response rate of 31 per cent.

Across the Southend borough, Dr Palacin at Shoebury Health Centre was the highest rated GP with 95 per cent of patients rating their overall experience as good.

At the other end of the table, West Road Surgery in Westcliff was the lowest rated in the borough as 48 per cent of patients described their overall experience as good.

However, despite the patients' reviews, the practice is still rated good overall by the CQC.

Here is the full list of the rest of the borough's GPs with their results in order of highest to lowest*:

  • North Avenue Surgery: 93 per cent overall good rating
  • Warrior Square Surgery: 92 per cent overall good rating
  • Scott Park Surgery: 89 per cent overall good rating
  • The Leigh Surgery: 82 per cent overall good rating
  • Queensway Surgery: 81 per cent overall good rating
  • Highlands Surgery : 79 per cent overall good rating
  • Prince Avenue Surgery: 77 per cent overall good rating
  • Pall Mall Surgery: 75 per cent overall good rating overall good rating
  • Central Surgery: 74 per cent overall good rating
  • The Practice Northumberland Avenue: 74 per cent overall good rating
  • Eastwood Group Practice:74 per cent overall good rating
  • The Valkyrie Surgery: 73 per cent overall good rating
  • Dr Krishnan and Partner - Kent Elms Health Centre: 70 per cent overall good rating
  • Southend Medical Centre: 68 per cent overall good rating
  • St Luke’s Health Centre: 68 per cent overall good rating
  • Central Surgery: 66 per cent overall good rating
  • Dr Malik – Kent Elms Health Centre: 65 per cent overall good rating
  • Carnavon Road Surgery: 63 per cent overall good rating
  • Dr Kumar and Partner - Shoebury Health Centre: 62 per cent overall good rating
  • Thorpe Bay and Shaftesbury Avenue Surgery: 61 per cent overall good rating

* Results for North Shoebury Surgery could not be found in the survey