A WOMAN with a serious disability that leaves her in agonising pain has been left feeling “betrayed” after moving into a home with a broken door and no insulation.

Toni Raveendran, 36, has been locked in a war of words with housing association Estuary Housing for the last five months after moving into the home in Woodgrange Drive, Southend.

The woman was promised a new “accessible” home but once she moved in she claims she found the door cannot close properly and there is no insulation in the walls.

Since suffering from Covid, Toni has developed peripheral neuropathy, a severe form of nerve damage that causes agonising pain for her in colder temperatures and has been left fearing a terrifying winter in the home.

Since moving into the property in May, Toni was initially told it would take six weeks to repair the door but it still remains “smashed up and broken.”

Estuary has confirmed some repairs were carried out in May but has apologised to the resident for a delay in carrying out further work.

Toni said: “Every morning I wake up, it is already freezing, and you can hear the wind howling, there are so many gaps in the door and my spyhole doesn’t have glass, it is just a hole to the outside.

“I am genuinely fearful, it is freezing, and I am in pain. It is getting colder, and the nights are already horrible.

“I feel betrayed and let down, I have shared a lot of fears about this with Estuary and have almost given up chasing them anymore, it is wearing me down and it is tiring constantly fighting them for repairs.

“It is causing me a lot of stress.”

Toni has also been left dreading the cost of heating her property in the winter, as the condition has left her on disability benefit, and she cannot adequately heat the home.

She added: “I am really stressed about the price as well. The heat is going through the door and there is no heat, I am on disability benefit and I have enough to get by on now but last time I was in a flat with a normal door, I was paying £300 a month.

“In one like this, with no insulation and a broken door I will be paying so much more.”

A spokesman for Estuary Housing said: “We’re aware of an issue with a damaged door in one of our properties. We’ve investigated and found that a repair was carried out on 30th May to secure the door with a new deadlock and latch. We apologise for the delay in replacing the door and are working with the customer to resolve the issue as soon as possible.”